Privacy Policy

Betsup is the controller responsible for the personal data described in this Policy. Betsup operates globally; this Policy, and any queries or disputes arising from it, are governed by the laws of Malta (see Section 12).

Contact: info@betsup.vip

We collect the following categories of information:

a) Information you provide directly

• Full name
• Work email address
• Company name and website
• Business type, monthly contact volume, required coverage, languages, and other information submitted through our inquiry form
• Any additional information you choose to include in free-text fields
• Information provided if you contact us by email or phone

b) Information collected automatically

• IP address, browser type, device type, operating system
• Pages visited, time on page, referring URL, general usage patterns
• Approximate location derived from IP address
• Cookie and tracking data (see our Cookie Policy for details)

c) Information from third parties

• Publicly available business information (e.g. company details from your website or professional profiles) used to evaluate inbound inquiries

We use the information we collect to:

• Respond to inquiries and evaluate requests for services
• Prepare proposals, scoping calls and service plans
• Operate, maintain, secure and improve the Website
• Send business communications relevant to your inquiry (you may opt out at any time)
• Understand aggregate usage trends via analytics tools
• Comply with legal, regulatory and contractual obligations
• Detect, prevent and investigate fraud, abuse or security incidents

We do not sell your personal information.

Where applicable data protection law requires a legal basis (e.g. under the GDPR), we rely on:

• Consent — where you have opted in (e.g. certain cookies, marketing communications)
• Legitimate interests — operating and improving the Website, responding to business inquiries, and preventing misuse
• Contractual necessity — where processing is needed to take steps toward entering into a service agreement with you
• Legal obligation — where processing is required to comply with the law

We may share information with:

• Service providers who support our operations, including Google Analytics (analytics) and Lovable (website hosting/form processing)
• Professional advisors (legal, accounting) where necessary
• Regulators or authorities where required by law
• A successor entity in connection with a merger, acquisition or sale of assets

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

If we transfer information outside your jurisdiction, we take steps to ensure an adequate level of protection, such as standard contractual clauses or equivalent safeguards, as required by applicable law.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, generally for 24 months, unless a longer retention period is required by law or legitimate business need (e.g. contract records, legal claims).

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request portability of your information
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at info@betsup.vip. We will respond within the timeframe required by applicable law.

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

BetSup provides outsourced player support, KYC and related operations on behalf of iGaming operator clients. Any player/end-user personal data processed in the course of delivering those services is handled strictly under the instructions of, and pursuant to a Data Processing Agreement with, the relevant operator client — not under this Website Privacy Policy. Player-related privacy inquiries should be directed to the operator brand you interacted with.

The Website is intended for business use and is not directed at individuals under 18. We do not knowingly collect personal information from anyone under 18 through the Website.

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the latest revision. Material changes will be communicated through the Website or by other reasonable means.

Betsup
info@betsup.vip