Question 1

How much does it cost to launch?

Accepted Answer

It depends on the model: renting the platform or buying it with the source code, plus the support, compliance and traffic services you need. Player support starts from €5,000 a month for 4,000 tickets, with KYC included. Platform pricing is tailored to your project, so tell us about it and we will send a clear proposal.

Question 2

How long does launch take?

Accepted Answer

Go-live on the platform is planned about 4 months from signing. Each payment provider integration typically takes 2 to 3 weeks, depending on how quickly the third party cooperates.

Question 3

Rental vs Source Code?

Accepted Answer

Rental has a low one-time setup fee, a revenue share on GGR and a monthly minimum fee, and the platform stays ours. Source Code is a fixed price with no revenue share and no monthly minimum, and the platform becomes yours with the source code transferred after 12 months.

Question 4

Do you provide compliance?

Accepted Answer

We do not offer compliance as our own licence or service. We connect vetted compliance partners and can organise this stage for you as part of the launch. Final compliance decisions remain with the operator or its assigned compliance authority.

Question 5

Do you provide KYC and customer support?

Accepted Answer

Yes. BetSup provides 24/7 multilingual player support across live chat, email, tickets and phone, and KYC and verification operations according to your approved procedures. KYC and verification are included in every support tier at no extra cost.

Question 6

Do you provide retention and VIP management?

Accepted Answer

Yes. BetSup can execute operator-approved retention, reactivation and VIP communication, and provide priority care for high-value players. The operator keeps control over player eligibility, offers, exclusions and responsible gaming requirements.

Question 7

Can you help with traffic and affiliates?

Accepted Answer

Yes. The platform includes an affiliate system, and we can support traffic and affiliate acquisition through our partner network.

Question 8

Which markets do you support?

Accepted Answer

BetSup supports operators across 100+ markets, with multilingual coverage. With platform rental, every game provider in every country is included, and you can operate under the included Anjouan licence or another licence at your request.

Question 9

What happens after launch?

Accepted Answer

We keep running the operation with you: intensive customisation and development in the months after go-live, 24/7 player support, weekly reporting, real-time statistics and the option to add markets, languages, channels and volume as you grow.

Question 10

What types of iGaming companies does BetSup work with?

Accepted Answer

BetSup supports online casinos, sportsbooks, crypto gaming brands, sweepstakes platforms, white-label operators and iGaming technology providers.

Question 11

Can BetSup work alongside our existing team?

Accepted Answer

Yes. BetSup can manage specific channels, hours, languages or workflows while your internal team retains its current responsibilities. Clear ownership and escalation rules are established during onboarding.

Question 12

Will BetSup work in our existing systems?

Accepted Answer

BetSup is designed to work within the operator’s existing helpdesk, CRM, player-management, KYC and communication systems whenever possible.

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